Urban Outfitters

Friendly service and always good quality items

Nice selection of products, but I had a poor experience as the workers selectively follow people of colour and will send security to follow. My girlfriend and I shop at Urban Outfitters often but do not feel comfortable or support a store that treats shoppers this way.

The store is well located, always friendly and helpful staff, and we'll sorted.

I ordered a Smoko light online and had it picked up in store. The process was smooth. When I got there they handed me the bag with the product inside, and I happily went home. I opened up the bag to find a product that was clearly opened before. The packaging is ripped apart and shouldn't even be on the shelf for sale. The fact that they didn't inform me before I went home was very disappointing. They could have picked up another one for me as the online store states there's tons in stock.

**this is a review for their online store** I have ordered from Urban Outfitters numerous times, and more often than not, they package everything in plastic pouches. This has caused items in previous orders to get damaged and broken but I have never complained.This recent order however, was absolutely unacceptable. I reached into the package and to my surprise, there was blue ink covered on all the items, my hands and my pants. Not only were all the items ruined with this blue ink due to its poor shipping packaging, a mug in the order was also shattered. If the items were sent in a box as they should have, this whole situation could have been avoided. Not only was the items in the shipment ruined, they emailed me previously saying that an item I ordered was not in stock anymore.I sent an email with photos 14 days ago, to 2 different customer service emails with no response. 9 days ago, I called customer service to complain since I did not receive any email response. The lady who served me merely said sorry, and that they would reorder all the items on my card and refund the items that have been damaged. These items were all christmas gifts and it's been 9 days with no order confirmation email. At this point, I do not even want the items anymore and will be looking elsewhere for christmas gifts. Horrible customer service with no communication skills.

Always my favorite store. This is one of the better locations. The staff are great and I love the variety they serve here. Great place to shop for your unique and vintage/hipster inspired fashion.

Located in downtown Vancouver, this store has a lot of trendy jeans, crop tops, baddy sweaters and more! They even have a small section where you can buy household items!I absolutely loved some of the scrunchies I found here. Loved some of their lavender coloured clothing items!The employees are very helpful. They have self check out options!

If UO poorly packages your order and ships it broken and damaged (no fault of the courier), the customer will still be on the hook for the original shipping costs when the item is returned (even when returning in-person). Losing almost 35% of the invoiced amount due to something that was the fault of UO with no recourse is a terrible way to punish your customers for no reason. 3 star rating given because staff are wonderful in person and there are always good deals and in-store shopping experiences (due to great store layout). Please alter your return policy to ensure you’re not punishing customers for the scenario that I found myself in yesterday. I’m sure it’s quite common!

Hard to walk out of here empty handed. However, compared to my last visit here in 2016 the books section needs more. Not enough merchandise and not as interesting this time round. Staff friendly. Happy. I appreciate that a lot. Lovely space. Some cool clothes. Eclectic collection. Central downtown Vancouver location.